Career

• Position : Call Center Executive

• Experience : 0 - 1 Years

• Education : 12th / Under Graduate / Graduation - Any Specialisation

• Location : Durgapur

• Type of Employment Full time

• Job Shift : Night Shift(9.00 PM - 6.00 AM)

• Salary Package : 96000 - 144000 Lakhs Rupees Per Annum

Job Responsibilities :

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Desired Candidate Profile :

• Customer Focus.

• Customer Service.

• Data Entry Skills.

• Exceptionally self-motivated and directed.

• Keen attention to detail.

• Ability to motivate in a team-oriented, collaborative environment.

• Excellent Communication skills

• Position : Web Caller Executive

• Experience : 1 - 3 Years

• Education : 12th / Under Graduate / Graduation - Any Specialisation

• Location : Durgapur

• Type of Employment Full time

• Job Shift : Night Shift(9.00 PM - 6.00 AM)

Job Responsibilities :

• Need to manage inbound as well as outbound calls.

• Identify customer requirements, understand and to provide solution accordingly.

• Need to sell our products and services.

• Need to keep records of all communication and conversations in database.

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Desired Candidate Profile :

• Customer Focus.

• Customer Service.

• Data Entry Skills.

• Exceptionally self-motivated and directed.

• Keen attention to detail.

• Ability to motivate in a team-oriented, collaborative environment.

• Excellent Communication skills

• Position : Supervisor

• Experience : Above 2 Years

• Education : Graduation/ Under Graduate - Any Specialisation

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Delegating tasks

• Monitoring the team's performance

• Assisting the team by performing the tasks with them.

• Helping with training and development.

• Completing paperwork (yes, there's always admin to do)

• Handling complaints (from both staff and customers)

• Helping to hire new staff

• Reporting to senior management / personnel when required

Desired Candidate Profile :

• Communication : This skill means the ability of listening, writing and speaking effectively. For BPO supervisor position, this skill is a very critical element which contributes for business success.

• Planning/Organizing : Supervisor is not only to inspect and mange work but also to make the project, estimate, scheme in detail, deploy the plan and finish it before dead line. One important requirement for this skill is the efficiency means that meets the goal-setting.

• Flexibility : This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.

• Interpersonal abilities : For a BPO supervisor, you have to contact with your boss, staff, customers and others. So the interpersonal abilities are very important. It helps you to keep a good relationship between them and manage your time efficiently.

• Problem-solving: During working, there are many problems including unexpected issues that requires the ability of control and deal with them quickly and efficiently. It means that being a BPO supervisor, when cope with problem, you need to collect information, analyze situation, point out solutions and apply them to solves perfectly in reasonable time.

• Teamwork : Being a supervisor, to finish the work with highest result you need to work with many group, therefore, the ability of team-working is not an exception. So besides working individually you also can work in group in a professional manner to make sure that the tasks can be competed.

• Responsibility : It is regular requirement. For position of BPO supervisor you also come to office on time, work and take responsibilities in given time.

• Position : Team Leader

• Experience : Above 3 Years

• Education : Graduation/ Under Graduate - Any Specialisation

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• To manage a large & diverse team of agents.

• Candidate would be handling a Team of Call Centre Executives.

• Manage day-to-day activities of team.

• To support & develop agent skill sets.

• To convert all enquiries into appointments

• Publish weekly / monthly review presentations.

• HandlingCall escalations & Inbound & Outbound Customer Service.

• Control of Attrition & Shrinkage.

Skill Set and Experience:

• Excellent Communication skills.

• Good Excel Knowledge.

• Aggressive towards work .

• Confident towards work.

• Goal oriented.

• Good Team Handling skills.

• Positive Attitude.

• Position : Data Architect & Data Moduler

• Experience : 5 - 8 Years

• Education : Graduation - Any Specialisation

• Location : Durgapur

Job Responsibilities :

• Handling the data acquisition, mapping and claims processing for various customers with defined productivity and accuracy.

• Designing, implementing and handling the organization's operations processes with a view to ensure meeting stated deliverables in the time frame agreed upon.

• Coordinating with various departments to ensure smooth functioning of the BPO operations.

• Administering, managing and handling the development of back office services.

• Developing and maintaining annual budget or other reports with the finance manager.

• Managing and improving the operational processes, policies, and systems in support of the organization's mission.

• Supervising overall operational management, systems, controls and planning with the senior management.

• Supervising overall operational management, systems, controls and planning with the senior management.

• Contributing to long and short term organizational planning which includes, initiatives geared for operational excellence.

• Performing on going thorough analysis of performance data and SLA's.

• Keeping record of all necessary details and status reporting to senior management and customer(s) related to back office operations.

Desired Candidate Profile:

• Bachelor's degree from a reputed institution.

• At least 5 years experience managing a BPO back office operations.

• Expertise and hands on experience in back office operations and leading a team of 30+ BPO agents.

• Good reasoning and risk identification skills.

• Leadership quality and organizational awareness.

• Decision making ability and sufficient computer knowledge (Office, some basic database skills).

• Innovative and strategic agility.

• Position : Senior Website Developer

• Experience : 2-5 Years

• Education : B.Tech/B.E. - IT, BCA - Computers, PG - M.Tech ,MCA – Computers

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Need to have expertise and knowledge in Writing codes in more than one scripting languages like PHP,.Net, CSS, Jquery.

• Fixing bugs and maintaining sites.

• Developing e-commerce sites.

• Testing and building API’s.

• Communicating with the team as well as clients for handling projects.

• Testing sites in different browsers.

• Staying abreast with latest technologies.

• Need to have knowledge in SQL, Java script.

• Communicating with designers and developers for providing updates.

• Planning new applications

• Working with an agile team to develop, test, and maintain web and desktop-based business applications built on Microsoft technologies.

• Assisting in the collection and documentation of user's requirements, development of user stories, and estimates

• Preparing reports, manuals and other documentation on the status, operation and maintenance of software

• Design, develop, and unit test applications in accordance with established standards.

• Participating in peer-reviews of solution designs and related code Package and support deployment of releases

• Working with teammates in the migration of older applications (asp) to current Microsoft technologies.

• Developing, refining, and tuning integrations between applications.

• Analyzing and resolving technical and application problems.

• Adhering to high-quality development principles while delivering solutions on-time and on-budget.

• Providing third-level support to business users.

Desired Candidate Profile :

• Bachelor's degree in computer science, mathematics or related field preferred.

• Experience working with appropriate programming languages, operating systems and software

• Solid understanding of object oriented programming concepts.

• Solid understanding of relational database design and querying concepts

• SFamiliarity with version control concepts

• Analytical and problem solving skills for design, creation and testing of programs Interpersonal skills to interact with team members

• Communication skills to work effectively with team members, support personnel, and clients

• Position : Android Developer

• Experience : 1-5 Years

• Education : B.Tech/B.E. - IT, BCA - Computers, PG - M.Tech ,MCA – Computers

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Building advanced applications for the Android platform.

• Creating an innovative design for android based applications.

• Need to work on bug fixing and improve application performance.

• Will be responsible for code quality and automatization.

• Translate designs and wireframes into high quality code

• Design, build, and maintain high performance, reusable, and reliable Java code

• Ensure the best possible performance, quality, and responsiveness of the application

• Identify and correct bottlenecks and fix bugs

• Help maintain code quality, organization, and automatization

Desired Candidate Profile :

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

• Familiarity with RESTful APIs to connect Android applications to back-end services

• Strong knowledge of Android UI design principles, patterns, and best practices

• Experience with offline storage, threading, and performance tuning

• Ability to design applications around natural user interfaces, such as “touch”

• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

• Knowledge of the open-source Android ecosystem and the libraries available for common tasks

• Ability to understand business requirements and translate them into technical requirements

• Familiarity with cloud message APIs and push notifications

• A knack for benchmarking and optimization

• Understanding of Google’s Android design principles and interface guidelines

• Proficient understanding of code versioning tools, such as Git

• Familiarity with continuous integration

• B.TECH/M.TECH, BCA or MCA with relevant experience.

• Bachelor's degree in computer science, mathematics or related field preferred.

• Experience working with appropriate programming languages, operating systems and software

• Solid understanding of object oriented programming concepts.

• Solid understanding of relational database design and querying concepts

• Familiarity with version control concepts

• Analytical and problem solving skills for design, creation and testing of programs Interpersonal skills to interact with team members

• Communication skills to work effectively with team members, support personnel, and clients

• Position : Junior Software Developer

• Experience : 0-2 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Working with an agile team to develop, test, and maintain web and desktop-based business applications built on Microsoft technologies.

• Assisting in the collection and documentation of user's requirements, development of user stories, and estimates

• Preparing reports, manuals and other documentation on the status, operation and maintenance of software

• Design, develop, and unit test applications in accordance with established standards.

• Participating in peer-reviews of solution designs and related code Package and support deployment of releases

• Working with teammates in the migration of older applications (asp) to current Microsoft technologies.

• Developing, refining, and tuning integrations between applications.

• Analyzing and resolving technical and application problems.

• Adhering to high-quality development principles while delivering solutions on-time and on-budget.

• Providing third-level support to business users.

Desired Candidate Profile :

• Bachelor's degree in computer science, mathematics or related field preferred.

• Experience working with appropriate programming languages, operating systems and software

• Solid understanding of object oriented programming concepts.

• Solid understanding of relational database design and querying concepts

• Familiarity with version control concepts

• Analytical and problem solving skills for design, creation and testing of programs Interpersonal skills to interact with team members

• Communication skills to work effectively with team members, support personnel, and clients

• Position : Senior Software Developer

• Experience : 2.5 - 4 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing anddeployment.

• Understand how our applications operate, are structured, and how customers use them.

• Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring and supporting systems for customers

• Participate with the engineering and operations teams to define plans for standardizing, scaling and enhancing our products and the services utilized to deploy/install/release those products.

• Participate in interactions with customers as a technical expert for product subsystems

• Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications

• Other duties from time to time as determined by management

Desired Candidate Profile :

• 2 - 4 years of experience independently designing and implementing small or medium- sized software systems and components.

• Ability to communicate the design and implementation of software systems including relevant strengths/weaknesses and reasons for implementation decisions.

• In-depth knowledge of at least two programming languages, at least one of which is .net or php. .

• Excellent algorithmic and problem solving skills.

• Excellent written and verbal communication skills

• Team player and great collaborator, also self-motivated and able to work independently

• Position : Senior SEO(Search Engine Optimization) Executive

• Experience : 2.5 - 5 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment : Full time

Job Responsibilities :

• Carry out keyword research to support new client pitches and existing client SEM campaigns

• Conduct on-site and off-site SEO competitor analysis

• Help to execute on-site and off-site SEO strategies (including link building) for a range of clients in a host of industries

• Complete weekly and monthly performance reports using programs such as Google Analytics

• Conduct on-site and off-site SEO audits for client sites on a monthly basis

• Help to contribute to the company blog and other external communications

• Guide the content team to produce SEO-friendly content

• Keep up to date with the latest SEM technology, SEO updates and industry changes

• Need to have complete knowledge of off page work and on page work along with SMO.

• Understand how our applications operate, are structured, and how customers use them.

• Can handle client interaction.

• Good in email writing

• Good personality and Comm. Skills

• Key word research

• Directories

• Sitemap building and submit

• Original material and content

• Make the architecture search friendly

Desired Candidate Profile:

• At least experience in SEO/SEM

• A good understanding of all aspects of on-site and off-site SEO

• Experience using Google Webmaster Tools and Google Analytics

• Familiarity with other aspects of digital marketing

• Strong communication skills

• Excellent copywriting and reporting skills

• Analytical mindset

• Agency background preferable

• A can-do attitude

• Strong time management skills

• A good team player

• Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools

• Knowledge of PPC programs and optimizing data gathered from both organic and paid sources

• Position : Senior Website Designer

• Experience : 3 - 5 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment : Full time

Job Responsibilities :

• Good creativity in designing the Websites & web based applications

• Exposure to Responsive sites

• Very strong knowledge in Photoshop, HTML, XHTML, CSS3, JavaScript.

• Experience in developing interacting web applications

• Responsible for the design and management of all creative and technical design projects

• Ensure projects are delivered on time and that each meets the client brief

• Manage a team of junior web designers, providing training as and when necessary

• Produce design collateral and website mock-ups for use in client pitches

• Work with a team of UX designers to ensure all designs deliver great user experience

• Ensure every design produced, whether it’s a banner or new website template, delivers an effective experience across desktop, mobile and tablet

• Liaise with clients to collect briefs and ensure all work produced meets their standards

• Oversee the design of all mobile apps

Desired Candidate Profile:

• Expert with the Adobe Creative Suite

• Designing webpage layout

• Animation

• Multimedia design

• Editing for video and audio

• Multimedia design

• Minimum of years of experience working in the digital sector

• Excellent HTML5 and CSS3 knowledge

• Experience of managing multiple projects simultaneously

• Strong team management skills

• A good understanding of UX/UI

• Agency experience highly desirable

• Experience of responsive and mobile design

• Knowledge of PHP would be a definite bonus

• An extensive portfolio which demonstrates your professional experience with responsive design, typography, UX/UI design and your creativity

• Be adaptable and able to pick up new techniques

• Keep up to date with advances in computer technology and how this affects the business environment

• Position : Supervisor

• Experience : Above 4 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Manages department and overall expectations pertaining to setting accurate schedules, costs and resources.

• Ensures delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.

• Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.

• Troubleshooting and high tier support.

• Establish and maintain policy for documentation of all products.

• Implements ongoing quality improvement processes working with interdepartmental teams.

Desired Candidate Profile :

• Understand the requirements and the functionality of the software system and design test cases.

• Written and verbal interaction with other team members / customers.

• Problem Solving and Decision Making skills.

• Position : Team Leader

• Experience : Above 5 Years

• Education : B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment : Full time

Job Responsibilities :

• Accept functional and system requirements for development from the Business Analysis team. To plan and prioritise these developments within the development team to deliver tested solutions to agreed timescales.

• Monitor and encourage developers to ensure that individuals perform well, solutions meet design and quality standards, and the team as a whole meets timescales.

• Assist in the resolution of issues and blockages which threaten delivery timescales.

• Undertake technical design for functional specifications from Business Analysts.

• Software coding and unit testing in line with technical design and functional specification.

• Work on Revenue Oppurnity Assessments.

• Team management .

Desired Candidate Profile:

• Proven leadership ability.

• Ability to set and manage priorities judiciously.

• Excellent written and oral communication skills.

• Exceptionally self-motivated and directed.

• Keen attention to detail.

• Ability to motivate in a team-oriented, collaborative environment.

• Position : Content Writer

• Experience : Above 2 Years

• Education : Graduation (any stream) B.Tech/B.E. - IT,BCA - Computers, PG - M.Tech ,MCA – Computers.

• Location : Durgapur

• Type of Employment : Full time

Job Responsibilities :

• Craft engaging and relevant content for various platforms to communicate ideas effectively.

• Tailor writing style to meet the needs and tone of different projects and audiences.

• Deliver high-quality content within specified timelines.

• Research and evaluate competitor marketing with a focus on content.

• Work closely with team members to achieve project goals.

• Review and refine content to ensure clarity, coherence, and error-free writing.

• Come up with process improvement initiatives and implement them.

Desired Candidate Profile:

• Proven work experience as a Content Writer, Copywriter or similar role

• Portfolio of published articles

• Experience doing research using multiple sources

• Excellent writing and editing skills in English

• Ability to meet deadlines .

• Bachelor’s degree in English Literature, Communication, Marketing, Journalism or related field .

• Familiarity with marketing tools, MS Office or Google Suite.

• Good understanding of the latest marketing trends and techniques, especially SEO .

• Excellent verbal and written communication skills.

• Creativity and a keen eye for details.

• Position : Desktop engineer

• Experience : 0- 2 Years

• Education : Graduation - B.Tech/B.E. - Any Specialization,BCA - Computers PG - M.Tech - Any Specialization,MCA – Computers.

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Desktop/Laptop on-site and phone support,Printer/Fax support,Backup system support,-Updating current infrastructure,Deploying new equipment..

• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

• Provide initial assessment of urgency and business impact on all support calls.

• Record incident resolutions in the Help Desk tool.

• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

• Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.

• Monitor daily backups.

• Ability to work independently and in a team environment.

• Ability to communicate well with internal and external contacts.

Desired Candidate Profile :

• MCSE & CCNA certification preferred..

• 1-2 years directly related work experience in a technical support position Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.

• Knowledge of multiple desktop programs, configuration and debugging techniques.

• Strong work ethic, detail oriented as well as excellent oral and written communication skills.

• Sound problem resolution, judgment and decision-making.

• Ability to lift and move equipment weighing 30-40lbs.

• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.

• Experience with TCP/IP and general networking issues.

• Experience providing superior customer service and support.

• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

• Strong interpersonal and organization skills, successful in working both independently and in a team environment.

• Strong problem solving skills.

• Position : Network Engineer

• Experience : 1-2 Years

• Education : City & Guilds (E-Quals ICT Systems Support 7262) IT Practitioners Diploma Level 2 and Advanced Diploma Level 3 / BTEC National Certificate/Diploma for IT Practitioners (ICT Systems Support) / OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support) at levels 2 and 3 / CompTIA i-Net+ Certification./ CCNA

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Installing new software.

• Installing new hardware (servers, printers, computer workstations, etc.).

• Setting up user accounts, permissions and passwords.

• Overseeing security of all systems, especially the internet, and installing antivirus protection.

• Fixing network faults.

• Network maintenance.

• Technical support for people using the network.

• Network maintenance.

• Day to day admin and monitoring of network use.

• Planning future improvements, suggesting IT solutions to business problems.

• Making sure all IT meets industry standards.

• Supervising helpdesk staff.

Desired Candidate Profile :

• Good at problem solving.

• Good at organising and multitasking.

• Able to explain technical problems in a simple terms.

• Work well with people.

• A dedication to continually update knowledge.

• A clear understanding of the employer's particular systems.

• In depth knowledge of the four network types (LAN, WAN, MAN and GAN)

• Position : Supervisor

• Experience : 3 - 5 Years

• Education : Bachelor's degree in IT, or related field preferred

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Recruits, selects and supervises day-to-day activities of staff in compliance with Human Resources policies and procedures.

• Plans, organizes and coordinates formal and informal orientation and training of employees under direct supervision.

• Conducts performance enhancement process in accordance with standard practice and collective agreements.

• Initiates disciplinary process, within scope of authority and in consultation with Service Manager and Human Resources, to comply with Bank Windhoek policies and standard practices

• Manages personnel issues that arise between performance planning activities.

• Manages and allocates workload when necessary and help define priorities, approving the use of overtime when necessary.

• Provides leadership by disseminating information, providing feedback, advising, and coaching.

Skill Set and Experience :

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008.

• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.

• Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.

• Interact with numerous computer platforms in a multi-layered client server environment

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

• Troubleshooting network connectivity in a LAN/WAN environment

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Develop trends by monitoring and analysing incoming calls, problems and support requests

• Excellent technical knowledge of pcs and desktop hardware.

• Working technical knowledge of current protocols, operating systems and standards.

• Ability to operate tools, components and peripheral accessories.

• Microsoft Certified Technology Specialist essentia

• A+ and N+ experience

• Software and Hardware Troubleshooting

• Windows XP, Windows 7, Windows 2000/2003/2008 experience

• Routers, switches and firewall experience

• Microsoft Office 2007, Office 2010 support

• TCP/IP

• VERITAS Enterprise Backup Software

• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools

• Self-confidence,interpersonal,Analytical,Good communication (both verbal and written),Planning and organising,Good administration management and problem solving skills

• Position : Team Leader

• Experience : 4 - 6 Years

• Education : BCA - Computers PG - M.Tech - Any Specialization,MCA - Computers, Bachelor's degree in IT, or related field preferred

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Identify the Hardware or any other Problem and trouble shooting.

• Knowledge of Networking to handle local LAN & WAN Installation & Maintenance.

• Install/ Support/ Maintain/ Trouble shoot various IT Hardware ( Desktop, Laptop, Peripherals) .

• Knowledge of Operating system Win98/2000/Xp./Vista/Win Server 2003.

• Provide Support for Windows OS and standard Office Automation Software.

• OS level Trouble Shooting and Admin.

• Knowledge of Email Clients like Lotus notes and Outlook.

• Solve Customer Technical Issues.

• Resolution of user calls related to Desktop / Laptop (day to day problem fixing)

• Update anti-virus tools periodically on client machines.

• Installation / Reconfiguration / Re-installation of XP Operating System from the original media.

• To initiate escalation process if required to resolve the problem.

Desired Candidate Profile :

• Good at problem solving.

• Good at organising and multitasking.

• A dedication to continually update knowledge.

• A clear understanding of the employer's particular systems.

• In depth knowledge of the four network types (LAN, WAN, MAN and GAN)

• Position : Supervisor

• Experience : 3 - 5 Years

• Education : Bachelor's degree in IT, or related field preferred

• Location : Durgapur

• Type of Employment Full time

Job Responsibilities :

• Recruits, selects and supervises day-to-day activities of staff in compliance with Human Resources policies and procedures.

• Plans, organizes and coordinates formal and informal orientation and training of employees under direct supervision.

• Conducts performance enhancement process in accordance with standard practice and collective agreements.

• Initiates disciplinary process, within scope of authority and in consultation with Service Manager and Human Resources, to comply with Bank Windhoek policies and standard practices

• Manages personnel issues that arise between performance planning activities.

• Manages and allocates workload when necessary and help define priorities, approving the use of overtime when necessary.

• Provides leadership by disseminating information, providing feedback, advising, and coaching.

Skill Set and Experience :

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008.

• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.

• Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.

• Interact with numerous computer platforms in a multi-layered client server environment

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems

• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

• Troubleshooting network connectivity in a LAN/WAN environment

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Develop trends by monitoring and analysing incoming calls, problems and support requests

• Excellent technical knowledge of pcs and desktop hardware.

• Working technical knowledge of current protocols, operating systems and standards.

• Ability to operate tools, components and peripheral accessories.

• Microsoft Certified Technology Specialist essentia

• A+ and N+ experience

• Software and Hardware Troubleshooting

• Windows XP, Windows 7, Windows 2000/2003/2008 experience

• Routers, switches and firewall experience

• Microsoft Office 2007, Office 2010 support

• TCP/IP

• VERITAS Enterprise Backup Software

• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools

• Self-confidence,interpersonal,Analytical,Good communication (both verbal and written),Planning and organising,Good administration management and problem solving skills